Quality Warranty

RefinedWigs Quality Warranty Certificate

1. Core Warranty Terms

✅ 6-Month Quality Assurance

  • Shedding
    Guaranteed minimal shedding under normal use — no more than 20 strands per day.
    If shedding exceeds this standard, we offer free repair services.

  • Tangle-Free Guarantee
    With proper care, wigs are guaranteed to remain smooth and free from knotting.

  • Structural Integrity
    For non-human-induced damages (e.g., lace loosening, seam unraveling), free repairs are provided within 6 months from delivery.

  • Exclusions
    Damages caused by improper care or external factors such as heat styling or excessive pulling are not covered.

📦 Order Fulfillment Guarantee

  • 100% Specification Match
    Every wig must match the ordered color, size, density, and construction.
    If not, we accept returns, exchanges, or remanufacturing.

  • Manual Pre-Shipment Inspection
    Each unit is individually checked by hand before shipping.
    QC checklists or video proof can be provided upon request.

  • Photo Approval Before Shipping
    We send high-resolution photos (hairline, parting, lace, cap) for your confirmation before dispatch.

2. Product Standards & After-Sales Support

🧵 Premium Materials & Craftsmanship

  • 100% Virgin Human Hair — no synthetic or chemically processed blends

  • Ultra-thin, breathable, durable Swiss lace

  • Realistic, graduated hairline

  • Precisely shaped ear tabs for a secure and natural fit

💬 Fast & Responsive Support

  • 12-Hour Response Policy
    Any product quality concerns will receive a response and resolution within 12 hours — including repair, replacement, or refund.

🔁 Flexible Return & Exchange Policy

  • Sample Orders
    May be returned if unused and in original packaging.

  • Custom Bulk Orders

    • A pre-production sample is confirmed before mass production.

    • Once approved, returns are not accepted, but exchanges are possible for sizing or minor spec issues.

    • If lace size or other specs are incorrect, we will cover all costs for return and replacement.

3. Jewish Compliance Guarantee

  • Halachic Compliance
    All wigs strictly follow Jewish Halachic (kosher) guidelines.

  • Rabbi Certification
    No mixed or non-kosher hair sources. All processing is rabbi-supervised and certified.

  • Ethical Hair Sourcing
    All hair is sourced under religious supervision, ensuring both ethical and faith-based standards are met.